How many times have you kicked back at a hotel only to find the Wi-Fi is barely trickling through; or worse still… limited to the lobby? So why is your hotel the same? Poor Wi-Fi can be one of the most frustrating things we come across on a day-to-day basis, and more often than not it has a huge impact on our customers’ satisfaction.
The truth is, poor connectivity doesn’t just impact guests, it impacts the hotel itself. Ask yourself, can your hotel truly afford to operate without internet connectivity even just for one day? How much would it cost you? That’s why having reliable Wi-Fi isn’t just a luxury, it’s a necessity in your hotel.
Nowadays hotel guests don’t just arrive with one smartphone to do their online browsing; they bring a plethora of laptops and tablets in order to enhance the online experience whilst they’re away from home. This can cause huge problems for you and your guests. With hundreds of devices trying to connect to your hotel Wi-Fi network at the same time you could be risking reduced internet speeds. The increasing demand and expectations for faster and stable internet connectivity doesn’t help, meaning our guests’ satisfaction can be greatly reduced by any kind of internet trouble.
As per the recent study, 63% of business travelers globally check the availability of Wi-Fi services prior to booking a hotel, while 24% assume a hotel has internet. If majority of travelers are making hotel bookings based on Wi-Fi availability, providing them with such a service will ensure more customer loyalty. The aim of the hospitality industry is always to offer best-in-class services for the guests visiting the hotel. Hotel wifi service is a basic amenity in the guest’s check list. Hotels are in need of comprehensive wifi hotspot software that manages high speed internet access for guests, allows fair distribution of bandwidth, pre-integrated system with hotel PMS integration, and unified hotel internet billing system, to offer smooth internet services to guest for meetings, conferences, seminars, events, etc.